Something not working, or a question about the game? Email benjamingranville@gmail.com. Tell us your phone model, which world you're on and what happened, and we'll get back to you.
Open the shop (the gem button at the rig, or SHOP in the pause menu) and tap RESTORE PURCHASES. A purchase that's still being approved, for example one waiting for a parent's OK, arrives by itself once it goes through. If it still hasn't arrived, email us with the date of the purchase.
Your purchases come back with RESTORE PURCHASES on any phone signed in to the same App Store or Google Play account. Your game progress is saved on the phone itself. Transfer of progress depends on your device’s backup settings and is not guaranteed. There is no account or cloud save in the game.
Payments are handled by Apple or Google, and refunds too: on iPhone at reportaproblem.apple.com, on Android from your Google Play order history.
Reward videos are always optional: they double a welcome-back bonus or boost your income for five minutes. If one doesn't load, nothing is lost and you can keep playing. You can change your ad privacy choices with PRIVACY CHOICES in the shop (where it applies), and on iPhone in Settings > Privacy & Security > Tracking.
The game has three save slots. To start a new game without losing the others, open MENU > SAVE SLOTS and pick an empty slot. Deleting the app deletes your progress on that phone; purchases come back with RESTORE PURCHASES.
See the privacy policy.